Questions

Payments

  1. How do I get paid?
  2. Do you guys hold the money?
  3. How will I know when a customer has bought something?
  4. What options do I have for delivery charges?

Store Setup

  1. How do I setup my online store?
  2. Can you guys do it all for me?
  3. How much does an online store cost?
  4. How do I select/obtain a web address?

Store Management

  1. What payment methods are available?
  2. After uploading some of my images are distorted, why is this?
  3. What size of images should I use?

Search Engine Optimisation

  1. How is my site set up for SEO?
  2. Can I integrate Google Analytics?

Why Us?

  1. Why should I use SwiftStore rather than eBay?

Answers

  1. How do I get paid?

    You get paid directly from the payment gateway, either PayPal or Realex – you select which option you wish to use and when a customer buys an item the money will go straight into your account.

  2. Do you guys hold the money?

    No, when a customer pays the money goes straight to the account you have nominated once the payment gateway (PayPal or Realex) have cleared the transaction.

  3. How will I know when a customer has bought something?

    The system will send you an email and it will appear on new orders when you log into the system.

  4. What options do I have for delivery charges?

    The system offers three ways to charge for delivery:

    • Per Item

    • Per Order

    • Order Amount bands

    All three of these options allow for different rates to be set for national and international rates.

  5. How do I setup my online store?

    Setting up your online store is simple ! Just select the 'Sign Up Now" button and follow the wizard which will guide you through the initial setup of your store. Be careful picking your storename as this will become your web domain name (e.g. mystorename.myswiftstore.com) This can be changed later or you can also purchase another domain name e.g. www.mystorename.com and point it to your swiftstore site.

  6. Can you guys do it all for me?

    Yes we can. We offer a service whereby you can supply all you product information and we setup your shop. Click here for more information

  7. How much does an online store cost?

    At SwiftStore our goal is to get you online for as little cost as possible as quick as possible. We don't ask for payment upfront, just a monthly amount.

    We also allow users to create a store on a one month trial. If you don't like your site you can walk away at no cost. If you are happy you can try one of our plans. Your only additional costs will be your per order transaction fee (depending on plan) and your third party transaction costs.

  8. How do I select/obtain a web address?

    Just select the 'Sign Up Now" button and follow the wizard which will guide you through the initial setup of your store. Be careful picking your storename as this will become your web domain name (e.g. mystorename.myswiftstore.com) This can be changed later or you can also purchase another domain name e.g. www.mystorename.com and point it to your swiftstore site.

  9. What payment methods are available?

    You can accept both credit card and PayPal payments on your site. You can use either PayPal or Realex to process payments, the most cost effective one will depend on the volume of transactions you process each month. You can setup a PayPal account here www.paypal.com. To set up with Realex we have a registration form in the 'How To' section of the admin area of the site once you have logged in.

  10. After uploading some of my images are distorted, why is this?

    As part of the upload process we manipulate your images in order to reduce the space you use (so you can have more products without changing plan). In order to keep your images consistent we would recommend that all  images are as square as possible (i.e. roughly the same height and width). We would also recommend that your main product images  are the same size in order to have a consistent look on your site.

  11. What size of images should I use?

    We suggest that you take a good quality image of a size 600 x 600 or greater. We then resize this image to fit our pages. Please refrain from uploading images in a letterbox format i.e. width and short in height, as these can be awkward to resize in portrait style and can lead to unexpected results. You are better to use either square images or portrait style i.e. taller than wide.

  12. How is my site set up for SEO?

    We have designed the system to be SEO friendly, for example your site will have tidy urls, i.e. your pages wont end in .html, .aspx etc. The system is also set up so that your product titles will be in the title of the page – this helps with SEO.

  13. Can I integrate Google Analytics?

    Yes and we would recommend it as it will help with SEO.

  14. Why should I use SwiftStore rather than eBay?

    eBay is an expensive alternative to swiftstore. You have the peace of mind of listing as many items as you wish without incurring a cost per listing as you do with eBay. Therefore costs are manageable and known in advance.